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Sage Cover Support

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Summary

Details about Sage Cover, our award-winning support contract for Sage 50 Accounts and Sage 50 Payroll.

Description

It's vital to have support on hand to stay up to date with legislation that can affect your finances, people and customers. You can choose the plan that's best for you and your business.

To get started with Sage cover leave your details and we'll call you back.

If you need support, get in touch, and we'll be happy to help you.

To see the difference between the levels of cover available, see our comparison table below.

Sage Cover Online Support

Online chat Chat online with our advisers in real time by sending and receiving instant messages through your My Sage account. It's a quick and simple way to get answers to your questions. Webchat is available Monday to Friday, 9am to 5pm.
Help Centre An online knowledgebase that gives jargon-free answers to questions about Sage software, covering everything from getting started to more detailed advice.
Technical Advice Newsletters A monthly newsletter giving information and tips on using your software.
Community Hub Talk to like-minded Sage customers, share software tips, ask questions and get business advice.
Latest Software As a Sage Cover Online customer you can download the latest version of your software when it's released.

Sage Cover Extra Support

Keeping you up to date Sage Cover Extra includes all the benefits of Sage Cover plus the latest upgrades to your software as they become available and much more.
Latest Software As a Sage Cover Extra customer we'll send you the latest version of your software when it's released. You can download and install immediately, making sure that your software is up to date.
Telephone support and Call Back Speak to a Sage technician Monday to Friday, 8am to 6pm. In addition, the callback option provides you with an alternative to waiting in a queue. Leave a number to allow us to call you back when a technician becomes available.
Remote Desktop Support When you call us for support, our technicians can remotely access your PC and walk you through what to do.
Webinars Sage 50 Accounts and Sage 50 Payroll customers can browse pre-recorded webinars or ask questions during live sessions covering a range of topics.
Remote Data Access Work from anywhere, anytime and access real-time information by connecting Sage 50 Accounts to the cloud with Remote Data Access.
Connected Accountant Work with your accountant, quickly and securely access real-time data without disrupting your day-to-day business.
Sage 50 report libraries In addition to the many reports already available in your software, you can download reports created by our Business Insight team, based on common requests.

Sage Cover Premium Support

The best for your business Sage Cover Premium is our highest level of cover. It gives you all the benefits of Sage Cover Extra plus several benefits only available to premium customers.
Extended opening hours Extended opening hours for Sage Cover Premium customers so it's easier to speak to Sage Technical Support.
More Sage 50 Remote Data Access users** As a Sage Cover Premium customer you receive five inclusive Remote Data Access users.
Latest Software As a Sage Cover Premium customer we'll send you the latest version of your software when it's released. You can download and install immediately, making sure that your software is up to date.
Sage 50 report libraries In addition to the many reports already available in your software, you can download reports created by our Report Design team, based on common requests.

*Available for customers with Sage 50 Payroll, People Package, Business Packages and Premium Package only.
**Available for customers with 50 Accounts, Finance Package, Business Package and Premium Package only.