Global strength, local focus
At Sage we believe that to offer an exceptional customer experience we must have a complete understanding of our customers’ needs and ensure we have specific and relevant solutions to meet these now and in the future.
Our heritage is built on working closely with small and medium sized enterprises (SMEs). With over 38,000 calls a day from customers working in all sizes and types of business we are in a unique position of understanding. Our global scale means we can bring this accumulated knowledge and experience to bear in a way that is meaningful to our customers both by country and by industry.
Legislation and regulations surrounding businesses and how to manage issues such as accounting, payroll and human resources differ from country to country. Some of our competitors develop their products in one country and then ‘localise’ them for other markets. We think we can do better, something our success in every major region of the world is built upon.
At Sage the majority of our products are developed locally by in-country experts, tested locally, sold locally and most importantly, supported locally. This means if you buy a Spanish product and phone Sage you will speak to a locally-based Spanish technical support expert who understands your product, the local legislation and other local market issues that affect you.
Through the regular dialogue Sage has with our customers we are able to continually develop and improve our products and services based on what our customers want.
In an increasingly global marketplace many businesses are developing an international presence. They therefore need solutions robust enough to cope with multiple government legislation, multiple currencies, multiple languages and which can offer integration, customisation, multiple platform options and more. As a global business we understand these challenges and have developed Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) solutions that meet the demands international businesses generate.