Supporting Industry

Our role in supporting commerce and industry is easy to underestimate.  With products and services that enable businesses to manage their processes, what we do every day enables businesses to make decisions, grow and operate more effectively.

Our goal is to be a partner with our customers, delivering an outstanding experience which enables them to achieve their business ambitions.  This can be evidenced through our programmes to improve the customer experience, encourage entrepreneurship and start-ups as well as industry accolades. 

Operating companies can take a proactive stance and develop their approach according to what is relevant in their local markets and supports the Sage brand.


Getting closer to our customers/ supporting entrepreneurs

Activity in this area includes:

  • Creation of a global online ACT! community enabling customers to collaborate with each other and with Sage helping them get the most from their software;
  • A joint working initiative with the Portuguese government to make it easier for Sage customers to submit accurate tax returns and decrease tax evasion;
  • Work to reduce software piracy in Spain;
  • Support for the development of the not-for-profit sector in North America through an association with TechSoup, an organisation which provides free business software to eligible charitable entities;
  • Sage in South Africa (Softline) co-sponsored with a major radio station an awards programme for small start-ups and entrepreneurs which enables customers to nominate SMEs for high quality customer service;
  • Sage Switzerland sponsored start-up initiatives;
  • North America launched a “family owned and operated support programme” which offers free software to family owned and operated businesses who may be struggling in the current volatile economic climate.

Industry Accolades

  • Sage CRM won best On Premise CRM at Business Software Satisfaction Awards
  • Sage Spain won a Golden Customer Relation Centre (CRC) Award for its small business division Sage SP
  • Sage in South Africa (Softline Pastel) won Best Customer Service Award in the 2007 Business Process Enabling South Africa Awards (BPESA) which are selected by customers
  • Sage Symfonia in Poland won the Złoty BIT (Golden BIT) Award for best HR software for its Forte product line.
  • Sage Ireland won the Payroll Software Provider of the Year Award for Medium to Large Companies at this year's Irish Payroll Association (IPASS) Awards.
  • Sage Software in North America won two awards in the global ‘Contactcentreworld.com’ awards 
  • Sage Germany won ‘ERP System of the Year‘ for the second time in a row for Sage bäurer 
  • Sage Software won the overall SMB Software Suites Channel Champion crown at the annual Channel Champion Awards, one of the leading software industry awards programmes in North America. 
  • Sage UK triumphed in the 2008 National Sales Awards as the Small Business Division’s Head of Sales Jayne Archbold won the Sales Leader of the Year.
  • Sage UK’s leadership development course won an award for Excellence in Innovation from the North East of England Chartered Institute of Personnel and Development (CIPD)
  • Sage SalesLogix v7.2 won ‘Product of the Year 2007’ in the CRM Suite, SMB category of the SearchCRM.com awards.
  • ACT! by Sage 2008 received a Product of the Year Award from Communication Solutions magazine.
  • Sage Symfonia won a Golden Customer Laurel for the third year in a row for its outstanding customer service which led to it being awarded the Platinum Grand Prix.